To identify the kind of support the clients need, IT organizations need
Ticketing Tools that offer software solutions
for all the client needs. Ticketing tools are immensely used in IT Organizations to maintain
the track of IT assets and
maintain software compliance.
Tivoli Netcool
Tivoli Netcool is a Service Level Management system that provides real time,
centralized administering of IT domains and
Complex networks. It can consolidate data from different platforms in remote locations. It
tracks information in a
database and delivers information to specific users through filters and views.
ITSM
IT Service Management is the process of designing, delivering and
administering the way of Information Technology used
in an organization. ITSM ensures to keep processes, people and technology in right place so
that the organization runs
successfully. The software solutions that support ITSM are designed to align with ITIL.
BMC Remedy
BMC Remedy is an ITSM solution that delivers incident, problem, change,
release, knowledge, service level, request
fulfillment and other processes. It reduces the risk to timely delivery of services and align
with business objectives.
It helps responding in time and improves productivity by aligning with ITIL.
